We respond to every email within 24 hours.
Questions, bugs, feature requests — we read everything. Average response time: a few hours.
[email protected]Subscriptions are managed by Apple or Google, not by us directly.
You keep Premium access until the end of your current billing period.
Tap the crown icon ✦ in the top-right of the app, then tap "Restore Purchases" at the bottom of the paywall screen. This syncs your purchase with the app. If it still doesn't work, contact us.
Yes — all 12 sounds are bundled inside the app. No internet connection is required, ever. Works on a plane, in a basement, anywhere.
Yes. DeepFocus plays in the background so you can lock your screen, use other apps, or even close the app switcher. The sound continues until you stop it or the sleep timer fires.
Tap the timer icon ⏱ in the top-right and choose 15, 30, 45, 60, or 90 minutes. The sound gradually fades out over 30 seconds before stopping — so you're not jolted awake by silence. To cancel the timer, tap the timer icon again and tap "Cancel timer".
The Sound Mixer (Premium only) lets you play two sounds simultaneously. For example: White Noise + Rain, or Ocean Waves + Fireplace. Tap the mixer icon 🎚 in the player bar to choose a second sound and set its volume independently.
Upgrade to DeepFocus Premium — the banner ad is removed permanently for the duration of your subscription. Tap the crown icon ✦ to see pricing (from $4.99/month, with a 3-day free trial).
Please email us at [email protected] with:
We take bug reports seriously and usually push fixes within a few days.
Yes. Your Premium subscription is linked to your Apple ID or Google account. Install the app on any device using the same account, tap "Restore Purchases" and you'll have Premium everywhere.
First, try "Restore Purchases" inside the app (crown icon → bottom of paywall screen). If that doesn't work, email us at [email protected] with your order number (found in your Apple/Google purchase confirmation email) and we'll sort it out immediately.